Our commitment to you

At Money Finance Group Limited each of our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times.

We are in receipt of your complaint and we will deal with it promptly, effectively and in a positive manner.

Money Finance Group Finance Complaints Procedure

If you have a complaint about the service which you have received please send written correspondence to

Money Finance Group Limited
69 Buchanan Street
G1 3HL

Or alternatively please call one of our dedicated advisors:

0131 263 0245

If we are unable to resolve your complaint initially, a written acknowledgement will be issued to you no later than 48 hours from receiving your complaint.

Your concerns will be fully investigated by the Complaints team and a final response will be issued to you within eight weeks of the initial receipt of your complaint or we will explain why we are not able to issue a response at that time. At this point a hold letter will be sent explaining this.